Privacy Policy

Welcome to CK Cases ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and professional information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant legal case management web application and related services (the "Platform").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Platform.

1. Information We Collect

We collect information that identifies, relates to, describes, or can be linked to a particular consumer or entity ("Personal Information").

A. Information You Provide to Us

• Account & Profile Information: When you register for an account, subscribe, or log in, we collect your name, email address, professional credentials, organizational affiliation, and role permissions.
• Legal Case Data & Documents: Information you upload, input, or manage within the system, including case titles, summaries, issues, ratio decidendi, legal principles, notes, and uploaded files.
• Billing & Subscription Information: Details required to process subscription payments securely via third-party payment gateways (such as Paystack), including transaction references and subscription statuses. (Note: We do not store raw credit card details on our servers).
• Communications: Records of correspondence if you contact our support team.

B. Information Collected Automatically

• Log & Usage Data: IP addresses, browser types, operating systems, referring URLs, access times, and pages viewed directly within the application.
• Device & Session Data: Cookies and similar tracking technologies used to maintain secure session states and user interface preferences.

2. How We Use Your Information

We use the information we collect for operational and legal business purposes, including:

• Providing and Maintaining the Service: To operate our multi-tenant platform, process searches, manage subscriptions, and deliver core features like document drafting and speech-to-text transcription.
• Account Management: To handle user logins, authentication, role permissions, and tenant isolation protocols.
• Customer Support: To troubleshoot issues, respond to inquiries, and run AI-powered technical assistance tools.
• Platform Improvement: To monitor system performance, analyze workflows, and upgrade application security and user experience.
• Legal Compliance: To comply with valid legal obligations, laws, or binding administrative requests.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data or confidential case files. Your data is only shared under these strict conditions:

• Service Providers: Trusted third-party vendors and hosting infrastructure partners (bound by strict data confidentiality agreements) that help us run our web services and billing gateways.
• Legal Obligations: If required by law, court orders, or enforceable public regulatory authorities.
• Business Transfers: In connection with structural mergers, asset sales, or financing negotiations affecting our organization.

4. Data Security

We implement robust administrative, technical, and physical security layers to shield your confidential data from unauthorized access or leakage. Measures include:

• Encrypted data transit using SSL/TLS protocols.
• Secure multi-tenant database partitioning.
• Strict role-based access control (RBAC) frameworks.

While we apply high industry standards, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal profile and case records only as long as necessary to maintain active subscriptions, provide continuous service access, resolve legal disputes, and fulfill regulatory obligations.

6. Your User Data Rights

Depending on your regional jurisdiction, you hold rights to request access, correction, data portability, or deletion of your personal records, subject to account terms.

7. Contact Us

If you have questions or concerns regarding this Privacy Policy, please reach out to our team: